On Friday, October 25, 2019, Kurt Tsue, Director of Community Relations at Hawaiian Electric Company (HECO), presented on HECO’s initiatives around emergency preparedness and community resilience. He discussed HECO’s Building Resilience Program, based on three pillars of 1) Community preparedness; 2) Critical infrastructure/Government Preparedness; and 3) Critical Infrastructure/Risk Reduction. The company’s aim is to help extend the amount of time that businesses and communities can survive on their own, which in turn can help communities rebuild as people are able to return to work. Other resilient initiatives that HECO is employing includes grid modernization, selective undergrounding of lines, and pole inspection/replacement programs. HECO participates in the National Incident Management System (NIMS): in partnership with local to federal levels of stakeholders, and published an Emergency Preparedness Handbook, which was produced in partnership with other organizations. The HECO Mobile App provides anyone with information for known outages and get status updates, report power outages and important notifications. You can also access your online account to view your electric bill and start/stop/move electric service. The app is free on Apple iTunes and Google Play store.

For more information on HECO’s emergency preparedness handbook: https://www.hawaiianelectric.com/safety-and-outages/storm-center/emergency-preparedness-handbook

For more information on HECO’s mobile app: https://www.hawaiianelectric.com/billing-and-payment/mobile-app